Intermediate/Senior Inbound Tour Consultant - Groups & FITs

Salary R20k-R30k CTC - Negotiable on experience

Northern Suburbs, Cape Town – Office Based

Tours and Safaris – Leaders in Southern Africa are looking for a detail-oriented and customer-focused Inbound Tour Consultant. The successful candidate will be responsible for planning, coordination, and execution of Groups/FITs Tours. This role requires strong organizational skills, destination knowledge, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

· Create, cost, and manage itineraries for Group and FITs tours.

· Coordinate with suppliers, including accommodation providers, transport services, and activity operators, to secure bookings.

· Handle client inquiries and provide exceptional customer service.

· Process reservations and ensure all logistics are accurately planned.

· Prepare travel documents such as itineraries, vouchers, and confirmations.

· Monitor and manage tour budgets to ensure cost-effectiveness.

· Resolve any on-tour challenges or emergencies promptly and professionally.

· Maintain up-to-date knowledge of travel trends, destinations, and supplier offerings.

· Work closely with the Product Manager and admin consultant to deliver seamless tour experiences.

· Maintain strong communication with clients, agent and internal team

· Mentor junior staff and support training within the department

Requirements:

· Experience: 3 - 5 years in a similar role within the travel or tourism industry, specifically related to Groups & FITs (Travel/Flight Agency exp, will NOT be considered) Strictly Inbound Tour Operations/DMC.

· Education: A diploma or degree in Tourism, Hospitality, or a related field is preferred.

Skills:

· Strong organizational and multitasking abilities.

· Excellent communication and interpersonal skills.

· Attention to detail and ability to work under pressure.

· Proficiency in reservation systems and Microsoft Office Suite.

· Knowledge of destinations and tourism products relevant to Group/FIT travel.

· Ability to work under pressure and meet deadlines

Please email your CV and qualifications to natalie@careerdynamics.co.za and/or astridr@careerdynamics.co.za Connect to our LinkedIn page - https://www.linkedin.com/company/career-dynamics-sa/