Reservations/Operations Consultant - Tour Operation

Cape Town, Western Cape
Full Time
Posted
2 weeks ago

Reservations/Operations Consultant - Tour Operation

Cape Town – Office Based - Tourism

R20 – R25 000pm (Neg. on Exp. & Qualifications)

 

Our client established Tour Operation – based in Cape Town, are looking for an experienced Reservations/Operations Consultant to join their team. Excellent communications, planning, organisational skills; Problem solving, multi-tasking and able to meet deadlines. Able to work office based – standard office hours, and flexibility in day shifts. Own reliable transport and to reside in Cape Town.

 

Criteria:

  • Reservations and Operations exp. in The Tourism Industry (3 years Minimum)
  • Relevant Diploma/Degree
  • In-depth knowledge of Cape Town hotels and Tours on offer
  • MS Office, Training provided on In-house booking system, tailor made.
  • Own reliable transport, Cape Town Resident.

 

KPIs 

  • Working closely with Tour Guides and Tour Operators, build on existing relationships.
  • Manage emails, WhatsApp’s, bookings from operators, data capturing and text communication in an organized and efficient manner.
  • Answer telephone and WhatsApp’s and represent the company in a professional and competent manner.
  • Thoroughly brief Tour Guides regarding Expense sheets, pax lists and itineraries.
  • Cash up for the Tour Guides and responsible handling of cash.
  • Generate Expense sheets, pax lists and itineraries for Guides.
  • Book Guides, extra vehicles, and trailers. Allocate vehicles and guides on the schedule.
  • Produce accurate quotations, invoices, and vouchers.
  • Bookings of Cape Town restaurants and attractions.
  • Check welcome packs and hand it over to the Guides.
  • Booking of accommodation when needed, Check flights arrival and departure information.
  • Prepare water and picnic baskets when needed for tours and transfers.
  • Manage vehicles and office cleaner.

 

Please email your CV & Qualifications to natalie@careerdynamics.co.za