Reservations/Operations Consultant - Tour Operation
Cape Town, Western Cape
Full Time
Posted
2 weeks ago
Reservations/Operations Consultant - Tour Operation
Cape Town – Office Based - Tourism
R20 – R25 000pm (Neg. on Exp. & Qualifications)
Our client established Tour Operation – based in Cape Town, are looking for an experienced Reservations/Operations Consultant to join their team. Excellent communications, planning, organisational skills; Problem solving, multi-tasking and able to meet deadlines. Able to work office based – standard office hours, and flexibility in day shifts. Own reliable transport and to reside in Cape Town.
Criteria:
- Reservations and Operations exp. in The Tourism Industry (3 years Minimum)
- Relevant Diploma/Degree
- In-depth knowledge of Cape Town hotels and Tours on offer
- MS Office, Training provided on In-house booking system, tailor made.
- Own reliable transport, Cape Town Resident.
KPIs
- Working closely with Tour Guides and Tour Operators, build on existing relationships.
- Manage emails, WhatsApp’s, bookings from operators, data capturing and text communication in an organized and efficient manner.
- Answer telephone and WhatsApp’s and represent the company in a professional and competent manner.
- Thoroughly brief Tour Guides regarding Expense sheets, pax lists and itineraries.
- Cash up for the Tour Guides and responsible handling of cash.
- Generate Expense sheets, pax lists and itineraries for Guides.
- Book Guides, extra vehicles, and trailers. Allocate vehicles and guides on the schedule.
- Produce accurate quotations, invoices, and vouchers.
- Bookings of Cape Town restaurants and attractions.
- Check welcome packs and hand it over to the Guides.
- Booking of accommodation when needed, Check flights arrival and departure information.
- Prepare water and picnic baskets when needed for tours and transfers.
- Manage vehicles and office cleaner.
Please email your CV & Qualifications to natalie@careerdynamics.co.za