Position: Marketing Officer

Type: On-site

Closes: 13 March 2025

Open to all applicants with a valid work permit or legal right to work.

Job Description & Key Responsibilities:

• Marketing & OTA Management.
• Oversee and update OTA listings with accurate descriptions, high-quality images, and competitive rates.
• Assist in planning and executing integrated marketing campaigns across digital and social platforms.
• Develop and create engaging content for social media, newsletters, websites, and other promotional materials.
• Monitor OTA performance, respond to reviews, and recommend strategies to improve ratings.
• Conduct market research to identify trends, analyse competitors, and uncover new opportunities.
• Guest Experience Coordination.
• Actively monitor guest feedback channels, addressing concerns promptly to ensure satisfaction.
• Assist in organizing guest-focused events and campaigns to enhance their experience.
• Collaborate with internal teams to deliver tailored solutions that elevate the guest journey.
• Administrative Support.
• Compile and deliver weekly reports summarizing marketing performance and guest feedback trends.
• Analyse guest feedback and market insights to inform marketing and service optimization strategies.

Required Skills & Experience: 

• At least 2 years’ experience in Tourism & Hospitality industry.
• Relevant qualification in Marketing, Tourism, or a related field. 
• Knowledge of reservation systems and procedures.
• Strong organizational, problem-solving, and communication skills.
• A passion for customer service and the tourism industry.

Relevant qualification in Marketing, Tourism & Hospitality.