African Safari Expert - FITs & B2C experience
Cape Town, Western Cape
Full Time
Posted
2 weeks ago
African Safari Expert - FITs & B2C experience.
Northern Suburbs, CPT – Hybrid/ Remote (Will consider candidates outside of CPT)
Working on weekends and public holidays (roster basis)
Salary – Highly Negotiable on exp. + Monthly Commission + Benefits
The ideal candidate will have a proven track record of achieving monthly targets and conversion rates, achieving high service levels, and acquiring and maintaining client and supplier relationships. A positive, can-do attitude. Will consider candidates outside of CPT.
Requirements:
- Tertiary qualification in Travel and Tourism
- FITs & B2C Safari Sales experience (Direct Safari package sales to the consumer/clients) - Essential (More inbound than outbound experience would be preferred)
- Tour plan, Travelyst, CRM, Google workspace
- Strong knowledge of African destinations, logistics and properties – Experience in Southern and Eastern Africa Safari and a bit of Indian Ocean Islands.
- 5+ years’ experience in the tourism industry specifically selling African safaris.
- 5+ experience in a sales environment dealing with direct consumers.
Skills, Knowledge & Attributes:
- Excellent written and verbal communication skills.
- Superior interpersonal and organisation skills
- Ability to meet deadlines, accept challenges and work under pressure.
- Driven sales and customer service skills
- Capable of self-management & self-actualization
- Highly flexible with ability to work in a fast-paced and dynamic environment.
- Diligent, high degree of perseverance and attention to detail
Responsibilities:
- Manage the entire client interaction from enquiry to post travel.
- Sharing your first-hand knowledge of African destinations with potential clients
- Preparing exceptional quotations and itineraries matching clients’ expectations and budget
- Managing the entire booking process with a high level of attention to detail
- Invoicing and collecting client payments.
- Ensuring all travel documents are accurate and of the highest standard.
- Providing top-level customer support at all stages - before, during and after travel
- Meeting all monthly sales targets
- Going the extra mile to ensure exceptional customer service and a wow factor to all our clients.
- Manage all internal systems and procedures efficiently and effectively.
Please email your CV & Qualification to natalie@careerdynamics.co.za