Position: Incentives, Groups & Group Series Specialist

Location: Bryanston, Johannesburg

Type: Office Based

Salary Offered: Competitive and dependant on relevant experience

Criteria:

• Matric certificate
• Travel & Tourism qualification
• Minimum 3 – 5 years experience within the Tourism Industry – Inbound & Outbound

Competency:

• Experience on ZOHO would be an advantage
• Knowledge of  the Marathon World a MUST
• Experience on Tourplan essential

Resonsibilities:

SKILLS AND OPERATIONAL EXPERIENCE

• Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
• Quoting of all services requested by clients/agents within the required turnaround time via Tourplan as well as manually as specified by the business.
• Reservations of all services requested by clients/agents.
• Respond to written requests and provide written confirmations.
• Managing all aspects of Flight bookings with airlines.
• Documentation Management of all Reservations:
  • Itinerary planning and layout
  • Compile travel packs for clients
  • Vouchers
  • Rooming lists
  • Filing
• Handling and escalating client complaints
• Manage MOD phone and queries as required

CLIENT CARE

• Maintain contact with client during period of travel
• Manage client complaints and emergencies
• Maintain contact with travel trade

ADMINISTRATION

• Full understanding and follow-through of all divisional procedures and policies.
• Submit timeous reports as requested and adhere to deadlines
• Maintain complete confidentiality with all company intellectual capital
• Ensure all costings are accurate, inclusive and offer our clients the best value proposition

FINANCIAL REPORTING

• Explanation of variances
• Margin Management (high margin or low margin)
• Reconciling of files

CLIENT RELATIONSHIPS

• To ensure client expectations are met and the highest delivery of service is driven through the business
• To ensure that are offered the best available price and product
• To build and retain relationships with clients
• To follow up with clients and any leads

SUPPLIER RELATIONSHIPS

• Commitment to and building relationships with Tourvest Destination Management preferred partners.
• Understanding suppliers products as well as supplier strategy
• Establishing best product within all environments especially sport and events environments
• Actively source new products and creative ideas

TEAM WORK

• To build and maintain good relationships with all teams within the division.
• Coaching, motivating, developing and mentoring and managing the team leaders and guidance with their teams.
• Performance Management through leadership team.
• Build relationships and support all business units within Tourvest Destination Management.
• Pro-actively get involved whenever and wherever needed
• Assist in areas of expertise.
• Working hand in hand with sales and marketing to secure business

LEARNING AND DEVELOPMENT

• Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows relevant to sports industry.
• Keep abreast of industry trends and new products.
• Attend exhibitions, trade shows where necessary and relevant

PAYMENTS AND ACCOUNT QUERIES

• Ensure that clients are invoiced for all services and invoices provided to clients in a timely manner
• Manage payments and account queries
• Arrange pre-payments