| TOUR DESIGN | - Collate relevant market research to identify and follow market travel trends
- Compile the annual competitor analysis
- Apply deep destination knowledge, supplier capabilities, and logistical insight into itinerary planning
- Collaborate with the product and reservations teams, assisting with tailored private tour packages when required
- Monitor customer feedback and collaborate with stakeholders during the season
- Develop own product and country knowledge by attending industry events and educational trips
|
SUPPLIER CONTRACTING & RELATIONSHIPS | - Coordinate and assist with supplier contracting to ensure new season deadlines are met
- Ensure all supplier documentation and correspondence are accurate and filed
- Coordinate the supplier communication calendar to ensure regular engagements to build and maintain relationships
- Assist the team in sharing departure forecasts with suppliers when required
- Coordinate supplier meetings and training sessions
- Build and nurture strong relationships with accommodation providers, activity suppliers, and transport partners
- Manage and resolve service issues with suppliers professionally and promptly
|
DATA ACCURACY & SYSTEMS MANAGEMENT | - Ensure data integrity in booking systems, itineraries, supplier information, and guest documentation
- Grasp and utilize complex systems, software, and tools for tour management
- Coordinate tasks to ensure the accuracy of the relevant databases across all platforms (Tourplan, Extranet, B2B sites, business Sharepoint, brochures, OTA and other websites) during the season
- Create and update all new product season documentation templates
|
| TEAM SUPPORT | - Full understanding and follow-through of all divisional procedures and policies
- Coordinate team educationals
- Flexibility to assist colleagues out of normal office hours, when and if required
|
SERVICE DELIVERY / CUSTOMER SERVICE | - Uphold Drifters’ commitment to delivering memorable and seamless touring experiences
- Understand and improve internal tour operator processes, ensuring efficiency and consistency
- Work across departments to ensure smooth handover from booking to delivery of services
- Manage, log, and analyze guide and guest feedback to identify service gaps or opportunities for improvement
- Ensure all service issues are managed promptly and appropriately
|
| TOURVEST VALUES | - Our POWER to shine!
- People at the heart
- Owner mindset keeps us agile
- Win as a team
- Embrace diversity & equality
- Respect & Trust always
- FUN and LOVE for what we do!
|
| QUALIFICATIONS & EXPERTISE | - Matric
- Travel & Tourism Qualification is advantageous
- 3+ years in tour operations or DMC environment
- Excellent knowledge of Southern Africa (Tourist attractions, Seasonality, Routes, distances and driving times, Places of interest, Geography, Transport infrastructure)
- Supplier knowledge (Property grading and room configurations, Vehicle capacity)
- Basic financial knowledge (Calculating Mark-ups, Margin & VAT, Cost of sales, Commission, Profit, Breakeven)
- Basic project management skills and working in a cross-functional teams environment are advantageous
- Proven success in supplier management, negotiations, and tour development
- Accuracy in quoting, documentation, and communication
- Sales and marketing background is advantageous
|
